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Return Policies and
Procedures
All returns must be pre-approved and have a
Return Merchandise Authorisation (RMA) number issued prior to their
return. You can request an RMA number by calling us during normal business
hours. The RMA number must be written on the outside of the returned
package. Returns will not be accepted without an RMA number and are
subject to refusal by our shipping department.
All authorised returns are subject to a 15%
restocking fee. We will waive the restocking fee if you exchange for an
item or items of equal or greater value.
No returns are accepted for special order
items.
Returns must be received within 30 days of
original shipment. No returns after 30 days. At our discretion we may
extend the return time limit during December and January.
The customer is responsible for the return
shipping cost. We do not issue freight authorisations nor accept freight
collect shipments. If the return is due to our error, we will reimburse
shipping cost and/or at our discretion issue a freight authorisation to
retrieve the item(s).
Unauthorised returns and/or shipments
refused by customer will be charged a 50% restocking fee plus any fees
levied by the freight carrier (including return shipping cost).
Goods that have been damaged by the
customer, have been installed and/or removed, have missing or spoiled
packaging, have missing hardware, components or instructions, or any item
returned that is not in new condition will be deemed non-returnable and
returned to the customer at their request and expense. No refund will be
issued in such cases and we will notify the customer via email, postal
mail and/or telephone. Unclaimed returns will be disposed of after 60
days.
International returns are subject to
the same terms and conditions as domestic returns. Custom fees, brokerage
fees, duties and/or other such costs incurred by the customer are
non-refundable. Custom fees, brokerage fees, duties and/or other such
costs incurred by F1 Wheel and Tyre Warehouse due to accepting an
international return will be charged to the customer (unless the return is
due to our error).
Order
Cancellation
Same Business Day* - Cancellation requests
received on the same business day as the order was placed result in no
penalty.
Up to 30 Days* - Cancellation requests
received up to 30 days after the order was placed are subject to a 10%
cancellation fee.
Items that have entered the shipping process
or items that have already shipped may not be cancelled. For such items,
please see our "Returns" policy.
* Valid cancellation requests require
verbal dialogue with a customer service
representative.
Damaged Shipment Policy and
Procedure
You must inspect goods upon receipt for
shipment damage. All damage claims must be filed with the carrier within
24 hours of receipt. If a product is accepted from the carrier and you
don't file a damage claim within 48 hours with the carrier, the carrier
will consider the shipment to have arrived in good condition.
Shortages must be reported to F1 Wheel and
Tyre Warehouse within 24 hours. Please call (07) 5563 7922 to report any
shortage with your order that is not marked as a "backorder" or as being
shipped from a different location (i.e. "factory direct").
Warranty
Claims
All warranty claims are handled
directly by the manufacturer of the product in question. We will assist
you in contacting the manufacturer and do our best to help you in anyway
we can with warranty issues. However, the manufacturer is ultimately
responsible for all warranty claims and it is their sole discretion
whether to honor or disapprove a warranty claim.
DISCLAIMER OF
WARRANTIES -- Goods warranted by manufacturer(s) only. F1 Wheel and Tyre
Warehouse hereby expressly disclaims all warranties, either expressed or
implied. F1 Wheel and Tyre Warehouse is not liable for any direct or
indirect consequential damage or injury of any
kind. | 
